HVAC technician toolbox:
are you ready for winter?
Every HVAC technician needs to prepare for cooler months, whether you’re looking at a relatively mild 40 degrees F or a bone-chilling 10 degrees F.
We’re not talking about wearing a heavier coat on service calls. Keep these tips in mind to help you achieve HVAC technician greatness during the heating season.
Have empathy. Your customers aren't really looking forward to your visit if their furnace or heating system broke down just in time for winter. Their first concern is saving money under sudden circumstances, and understanding that will make your visit more bearable. Be honest about the cost of fixing the current problem and lay out energy and money-saving options for the future.
Emphasize maintenance. Late fall is the perfect time in most parts of the U.S. to get a pre-winter checkup. Discuss the benefits of regular maintenance and the long-term savings to your customers. This will not only help you be more profitable, but will also build customer loyalty.
Keep your supplies stocked up. Different seasons require different tools and equipment. Keep all the supplies you need for heating season maintenance in your company vehicle. There's nothing more disappointing to a customer than having to schedule a revisit, prolonging their problem. HVAC maintenance is about delivering comfort in your customer's home or business. Having the right tools at the right time means you can be known as that comfort provider.
Here are a few heating season essentials to get you started.
Make sure your heating season maintenance skills are sharp. Brush up on your furnace tune up skills with this 25-minute online training, Heating Tune-Up (80% Furnaces). The course qualifies for NATE continuing education credits, too.