It's just another day on the job for HVAC technicians. Customers always have a need to fulfill, often in an emergency situation.
For the customer though, many of these problems are not "everyday," and with the technician's awareness of that can come a better era of customer service. Take this example from one man's first class airline experience - his takeaway: If you're providing a service that is upgraded by cost, etc., it needs to feel first class.
How can you give a first class experience to your HVAC customers? Here are my tips:
- Treat every piece of property in a home or business with the utmost respect (includes wearing boot protectors, refraining from leaning on furniture).
- Speak like a professional, and listen like a mute.
- Your first trust-building exercise is being early.
- Treat every customer like royalty.
How do you treat your customers?